Plural definition is ignored for zero quantity

According to the documentation :

The selection of which string to use is made solely based on
grammatical necessity. In English, a string for zero will be ignored
even if the quantity is 0, because 0 isn’t grammatically different
from 2, or any other number except 1 (“zero books”, “one book”, “two
books”, and so on).

If you still want to use a custom string for zero, you can load a different string when the quantity is zero :

if (commentsCount == 0)
    str = res.getString(R.string.number_of_comments_zero);
else
    str = res.getQuantityString(R.plurals.number_of_comments, commentsCount, commentsCount);

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