How to Promisify this function – nodejs [duplicate]

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You have the error because create() is not a Promise. Promisifying an async function is quite easy (nodejs has a built-in Promise support nowadays):

function createTicket(ticket) {
    // 1 - Create a new Promise
    return new Promise(function (resolve, reject) {
        // 2 - Copy-paste your code inside this function
        client.tickets.create(ticket, function (err, req, result) {
            // 3 - in your async function's callback
            // replace return by reject (for the errors) and resolve (for the results)
            if (err) {
                reject(err);
            } else {
                resolve(JSON.stringify(result));
            }
        });
    });
}

// 4 - consume your promise with then() (resolved promise) and catch (rejected promise)
createTicket(ticket).then(function (result) {
    // deal with result here
}).catch(function (err) {
    // deal with error here
});

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